> ## Documentation Index > Fetch the complete documentation index at: https://docs.xbox.com/llms.txt > Use this file to discover all available pages before exploring further. # XR074 Loss of Connectivity to XBOX and Partner Services > FMA severity scenarios for losing connection to XBOX services, covering WAN and direct disconnection, suspend, reconnection, and pre-launch downtime. *** ## FMA scenario severities *View [XBOX Requirements](https://docs.xbox.com/publishing/certification/xr/xr-074.md)* **Test cases** **074-01 WAN disconnection to XBOX services** | Scenario | Severity | Platform | | - | - | - | | No current scenario. | Not Relevant (-4) | | | The title displays an incorrect error message when disconnecting from the XBOX network during any online game mode. | Very Minor (1) | XBOX One, XBOX Series, Windows | | The title doesn't display an error message when disconnecting while viewing a leaderboard. | Minor (2) | XBOX One, XBOX Series, Windows | | The title enters an unresponsive state for 10 seconds on disconnection before recovering. (Log under Title Stability) | Minor (2) | XBOX One, XBOX Series, Windows | | When playing offline, the user returns to the main menu without losing gameplay progress. | Moderate (6) | XBOX One, XBOX Series, Windows | | The title doesn't display an error message indicating a loss in connection to the XBOX network during an online session. | Moderate (6) | XBOX One, XBOX Series, Windows | | When playing offline, the user returns to the main menu with loss of gameplay progress. | Critical (12) | XBOX One, XBOX Series, Windows | | The title enters a long term or indefinite unresponsive state when disconnecting. (Log under Title Stability) | Critical (12) | XBOX One, XBOX Series, Windows | | No current scenario. | Catastrophic (22) | | *Notes* * Suggested probability of at least 2. Use -3 for areas of the title where the opportunity for the issue to occur is small. * Expected connected storage system behavior: The title reports 'Package execution state: 0 (unknown)' following a further suspension within the main menu after reconnecting to the XBOX network. * Log issues observed on reconnection under Title Integrity. **074-02 Direct disconnection** | Scenario | Severity | Platform | | - | - | - | | No current scenario. | Not Relevant (-4) | | | The title displays an incorrect error message when disconnecting from the XBOX network during any online game mode. | Very Minor (1) | XBOX One, XBOX Series, Windows | | The title doesn't display an error message when disconnecting while viewing a leaderboard. | Minor (2) | XBOX One, XBOX Series, Windows | | When playing offline, the user returns to the main menu without losing gameplay progress. | Moderate (6) | XBOX One, XBOX Series, Windows | | The title doesn't display an error message indicating a loss in connection to the XBOX network during an online session. | Moderate (6) | XBOX One, XBOX Series, Windows | | When playing offline, the user returns to the main menu with loss of gameplay progress. | Critical (12) | XBOX One, XBOX Series, Windows | | No current scenario. | Catastrophic (22) | | *Notes* * Log issues observed on reconnection under Title Integrity. * Ensure to check a title's MicrosoftGame.config for `true` as this value causes the system to terminate the title. This condition often applies to Online Only titles. * Suggested probability of at least 2. Use -3 for areas of the title where the opportunity for the issue to occur is small. **074-03 Suspended disconnection to XBOX services** | Scenario | Severity | Platform | | - | - | - | | No current scenario. | Not Relevant (-4) | | | The title displays an incorrect error message when resuming from a suspended disconnection during any online game mode. | Very Minor (1) | XBOX One, XBOX Series | | The title doesn't display a message informing the user that they were disconnected from a multiplayer session after resuming from a suspended state. | Minor (2) | XBOX One, XBOX Series | | No current scenario. | Moderate (6) | | | The title doesn't allow the user to complete a non-online game session when resuming from a suspended disconnection. | Critical (12) | XBOX One, XBOX Series | | The title crashes or resumes to a black screen when the title resumes after suspended disconnection while in online multiplayer. (Log under Stability.) | Critical (12) | XBOX One, XBOX Series | | No current scenario. | Catastrophic (22) | | *Notes* * Suggested probability of at least 2. Use -3 for areas of the title where the opportunity for the issue to occur is small. * Expected connected storage system behavior: The title reports 'Package execution state: 0 (unknown)' following a further suspension within the main menu after reconnecting to the XBOX Network service. * Log issues observed on reconnection under Title Integrity. **074-04 XBOX service reconnection after suspend** | Scenario | Severity | Platform | | - | - | - | | The title displays a 'Joining Game' message for approximately 2 minutes before informing the user the session is no longer available. | Not Relevant (-4) | XBOX One, XBOX Series | | The title doesn't allow the user to transition into any multiplayer game sessions following an XBOX service reconnection during a suspended state. | Not Relevant (-4) | XBOX One, XBOX Series | | The title doesn't allow users to join into a lobby created following a reconnection to the XBOX network during suspension. | Not Relevant (-4) | XBOX One, XBOX Series | | After resuming from a suspended state, the title doesn't successfully place users into an online game session following an XBOX service reconnection. | Not Relevant (-4) | XBOX One, XBOX Series | | The title fails to send a game invitation to a user after a loss of connection to the XBOX network and a subsequent suspension. | Not Relevant (-4) | XBOX One, XBOX Series | | The title displays an incorrect error message following an XBOX service reconnection during a suspended state in any online game mode. | Very Minor (1) | XBOX One, XBOX Series | | The title doesn't display a message notifying the user they've been disconnected from a multiplayer session following an XBOX reconnection during a suspended state in a multiplayer session. | Minor (2) | XBOX One, XBOX Series | | No current scenario. | Moderate (6) | | | The title doesn't allow the user to complete a non-online game session when resuming from a suspended disconnection. | Critical (12) | XBOX One, XBOX Series | | The title crashes or resumes to a black screen when the title resumes after reconnection while in online multiplayer. (Log under Stability.) | Critical (12) | XBOX One, XBOX Series | | The title doesn't allow the user to view posted Leaderboard scores when reconnecting to the XBOX network during a suspended state. No messaging is displayed informing the user of the problem. | Critical (12) | XBOX One, XBOX Series | | No current scenario. | Catastrophic (22) | | *Notes* * Suggested probability of at least 2. Use -3 for areas of the title where the opportunity for the issue to occur is small. * Expected connected storage system behavior: The title reports 'Package execution state: 0 (unknown)' following a further suspension within the main menu after reconnecting to the XBOX Network service. * Log issues observed on reconnection under Title Integrity. **074-07 Dynamic connectivity loss** | Scenario | Severity | Platform | | - | - | - | | The title doesn't provide any error messaging when the connection to partner-hosted services is lost. | Not Relevant (-4) | XBOX One, XBOX Series, Windows | | No current scenario. | Very Minor (1) | | | No current scenario. | Minor (2) | | | The title displays an error message when the connection to partner-hosted services is lost, but the message doesn't give a reason. | Moderate (6) | XBOX One, XBOX Series, Windows | | No current scenario. | Critical (12) | | | The title displays an error message that implies issues with Microsoft services. | Catastrophic (22) | XBOX One, XBOX Series, Windows | *Notes* * This XR might expose stability issues. Ensure that you log them under XR-001. * Suggested probability: -3. Increase this value if appropriate (for example, depending on the game area, mode, or opportunity to occur). * Certification uses the [XBOX Multiplayer Analysis Tool (XMAT) documentation](https://github.com/microsoft/xbox-multiplayer-analysis-tool/blob/main/README.md) and the [latest XMAT release](https://github.com/microsoft/xbox-multiplayer-analysis-tool/releases) to identify and block partner service hosts. Follow [test case 074-07](https://docs.xbox.com/publishing/certification/xr/xr-074.md#074-07-dynamic-connectivity-loss). **074-08 Pre-launch downtime** | Scenario | Severity | Platform | | - | - | - | | The title doesn't provide any error messaging when the connection to partner-hosted services is lost. | Not Relevant (-4) | XBOX One, XBOX Series, Windows | | No current scenario. | Very Minor (1) | | | No current scenario. | Minor (2) | | | The title displays an error message when the connection to partner-hosted services is lost but the message doesn't give a reason. | Moderate (6) | XBOX One, XBOX Series, Windows | | No current scenario. | Critical (12) | | | The title displays an error message that implies issues with Microsoft services. | Catastrophic (22) | XBOX One, XBOX Series, Windows | *Notes* * This XR might expose stability issues. Ensure that you log them under XR-001. * Suggested probability: -3. Increase this value if appropriate (for example, depending on the game area, mode, or opportunity to occur). * On Windows, enable the XMAT partner service blocking script before launching the title. Follow [test case 074-08](https://docs.xbox.com/publishing/certification/xr/xr-074.md#074-08-pre-launch-downtime). ## Related topics - [XR-074 Loss of Connectivity to XBOX and Partner Services](https://docs.xbox.com/publishing/certification/xr/xr-074.md) - [XBOX Requirements for XBOX Games](https://docs.xbox.com/publishing/certification/xbox-requirements.md) - [Certification Tested XBOX Requirements for XBOX Games](https://docs.xbox.com/publishing/certification/console-cert-tested-requirements.md) - [XBOX Requirements and Policies Supporting Content](https://docs.xbox.com/publishing/certification/xr/overview.md) - [Best practices for handling offline play](https://docs.xbox.com/services/xbox-services/develop/best-practices/live-best-practices-offline-play.md)