> ## Documentation Index > Fetch the complete documentation index at: https://docs.xbox.com/llms.txt > Use this file to discover all available pages before exploring further. # XR015 Managing Player Communication > FMA severity scenarios for XR-015 User Communication, covering error messages and how titles honor privileges that allow or block voice and text chat. *** ## FMA scenario severities *View [XBOX Requirements](https://docs.xbox.com/publishing/certification/xr/xr-015.md)* **Test cases** **015-01 User communication** | Scenario | Severity | Platform | | - | - | - | | No current scenario. | Not Relevant (-4) | | | No current scenario. | Very Minor (1) | | | The title displays an incorrect error message but functionality works as expected. | Minor (2) | XBOX One, XBOX Series, Windows | | The title blocks access to modes when the user has the 'Communicate with voice, text or invites ' privilege set to 'Block' and does not display an informative error message. | Moderate (6) | XBOX One, XBOX Series, Windows | | The title blocks access to modes when the user has the 'Communicate with voice, text or invites ' privilege set to Block. | Critical (12) | XBOX One, XBOX Series, Windows | | The title allows users to receive a text chat message when the voice and chat communications privilege are set to blocked. (Pre-set messages included in the title are exempt.) | Critical (12) | XBOX One, XBOX Series, Windows | | The title displays an incorrect error message coupled with incorrect functionality. | Critical (12) | XBOX One, XBOX Series, Windows | | Allowing or blocking a specific method of communication does not correctly allow or block the use of that method. | Critical (12) | XBOX One, XBOX Series, Windows | | No current scenario. | Catastrophic (22) | | *Notes* * In-title friend requests/clan invites do not count as communication and are not required to be blocked by the privilege. **015-02 Muting support** | Scenario | Severity | Platform | | - | - | - | | No current scenario. | Not Relevant (-4) | | | No current scenario. | Very Minor (1) | | | No current scenario. | Minor (2) | | | No current scenario. | Moderate (6) | | | The title unmutes an XBOX network user that was muted after proceeding into active gameplay. | Critical (12) | XBOX One, XBOX Series, Windows | | The title does not mute voice communication from a muted XBOX network user. | Critical (12) | XBOX One, XBOX Series, Windows | | No current scenario. | Catastrophic (22) | | *Notes* * Applies only to users within the XBOX network. * The title does not need to offer an in-game method of muting a user. This XR is to test the system implementation (Friends list/gamercard/Gamebar). If the in-title mute button does not function, this is logged under XR003 Title Integrity and does not fall under the scope of this test case. * Muting or unmuting a user may not be instantaneous. Muting or unmuting a user may take up to 4 hours to come into effect. If communications relating to a muted user do not behave as expected, please ensure that at least 4 hours have passed and that the title has been restarted. * Permissions checks are generally performed upon entering a lobby, so muting while in a lobby is not expected to have any immediate effect, regardless of waiting 4 hours. * Suggested probability of 4. Increase/decrease where it is felt appropriate to do so (e.g. depending on game area/mode) **015-03 Blocked users** | Scenario | Severity | Platform | | - | - | - | | No current scenario. | Not Relevant (-4) | | | No current scenario. | Very Minor (1) | | | No current scenario. | Minor (2) | | | No current scenario. | Moderate (6) | | | The title allows a user to receive voice and/or text communication from an XBOX network user that has been blocked. | Critical (12) | XBOX One, XBOX Series, Windows | | The title continues to block communication between two XBOX network profiles after a communications block has been removed. | Critical (12) | XBOX One, XBOX Series, Windows | | The title allows a user to receive game invitations from a user who has been blocked. | Critical (12) | XBOX One, XBOX Series, Windows | | No current scenario. | Catastrophic (22) | | *Notes* * Applies only to users within the XBOX network. * The title does not need to offer an in-game method of blocking a user. This XR is to test the system implementation (Friends list/gamercard/Gamebar). If the in-title block button does not function, this is logged under XR003 Title Integrity and does not fall under the scope of this test case. * Blocking or unblocking a user may not be instantaneous. Blocking or unblocking a user may take up to 4 hours to come into effect. If communications relating to a blocked user do not behave as expected, please ensure that at least 4 hours have passed and that the title has been restarted. * Permissions checks are generally performed upon entering a lobby, so blocking while in a lobby is not expected to have any immediate effect, regardless of waiting 4 hours. * Suggested probability of 4. Increase/decrease where it is felt appropriate to do so (e.g. depending on game area/mode) ## Related topics - [XR-015 Managing Player Communication](https://docs.xbox.com/publishing/certification/xr/xr-015.md) - [Certification Tested XBOX Requirements for XBOX Games](https://docs.xbox.com/publishing/certification/console-cert-tested-requirements.md) - [XBOX Requirements for XBOX Games](https://docs.xbox.com/publishing/certification/xbox-requirements.md) - [Privacy and permissions (contents)](https://docs.xbox.com/services/xbox-services/fundamentals/identity/privacy/live-privacy-permissions-nav.md) - [Privacy and permissions overview](https://docs.xbox.com/services/xbox-services/fundamentals/identity/privacy/live-privacy-overview.md)