> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xbox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Verify Partner Center account

> Prepare for Partner Center account verification during XBOX onboarding, follow the verification instructions, and find help if you're blocked.

After you [enroll to Partner Center](https://docs.xbox.com/publishing/game-publishing/onboarding/onboarding-register-partner-center.md), complete account verification before submitting game information in the XBOX Onboarding Hub. Account creation alone doesn't mean verification is complete.

Account verification can include email, employment, business, and identity checks.

## Prepare for verification

Review the Partner Center guidance before you start. It defines the required evidence, who can complete each check, and how to resolve problems.

| What to prepare | Authoritative instructions |
| - | - |
| Your studio's contact and business information, domain documentation, and business registration evidence | [Understand the verification process in Partner Center](https://learn.microsoft.com/partner-center/enroll/understand-the-verification-process#what-microsoft-verifies) |
| A D-U-N-S number or supporting business documents, as applicable | [Company account verification requirements](https://learn.microsoft.com/windows/apps/publish/store-business-verification-reqs) |
| The primary contact's identity documents and device, if identity verification is requested | [Complete identity verification using verified credentials](https://learn.microsoft.com/partner-center/enroll/complete-identity-verification#before-you-start) |

Use the requirements on those pages when preparing your evidence. Follow any additional instructions shown for your account in Partner Center.

## Complete the required checks

In [Partner Center](https://partner.microsoft.com/dashboard/account/v3/organization/legalinfo), open **Account settings** > **Legal info** > **Verification Summary** and follow the instructions for each required check. See [Verification status in Partner Center](https://learn.microsoft.com/partner-center/enroll/understand-the-verification-process#verification-status-in-partner-center) for status meanings.

If you're asked to verify your identity, follow [Complete identity verification using verified credentials](https://learn.microsoft.com/partner-center/enroll/complete-identity-verification). Obtaining a verified credential isn't the final step: you must also return to Partner Center and present it.

Monitor the primary contact's email for requests for more information. For processing times and notifications, see [What to expect during verification](https://learn.microsoft.com/partner-center/enroll/understand-the-verification-process#what-to-expect-during-verification).

## If you're blocked

* **A verification check needs attention:** Follow the instructions in Verification Summary. For identity-specific problems, see [If you're unable to complete identity verification](https://learn.microsoft.com/partner-center/enroll/complete-identity-verification#if-youre-unable-to-complete-identity-verification).
* **Verification is rejected:** Follow [Submit a verification appeal in Partner Center](https://learn.microsoft.com/partner-center/enroll/submit-verification-appeal) if an appeal is available. If you can't proceed, use [Partner Center support](https://learn.microsoft.com/partner-center/support/report-problems-with-partner-center).
* **Partner Center shows verification is complete, but XBOX onboarding is still blocked:** Check your next step in the [XBOX Partner Dashboard](https://developer.microsoft.com/games/partner/dashboard). If the issue persists, contact your XBOX support team with your Seller ID and the displayed error. Don't include identity documents in the support message.

## Next steps

Continue with [Join ID@XBOX](https://docs.xbox.com/publishing/game-publishing/onboarding/onboarding-join-id-at-xbox.md). If you've already begun your application, proceed to [Submit game information](https://docs.xbox.com/publishing/game-publishing/publishing-processes/managed-creators/publishing-processes-game-information.md).


## Related topics

- [Partner Center account and access management](https://docs.xbox.com/publishing/game-publishing/concepts/developer-account.md)
- [XBOX partner onboarding](https://docs.xbox.com/home/onboarding.md)
- [Partner Center features overview](https://docs.xbox.com/publishing/game-publishing/concepts/overview.md)
- [Set up your organization in Partner Center](https://docs.xbox.com/home/onboarding-access/setup-organization.md)
- [Review and publish](https://docs.xbox.com/publishing/game-publishing/concepts/modular-submission.md)